Fairway Garden Centre, Hullbridge Road, Rayleigh, Essex, SS6 9QS

01702 233133 or 07525 741994

balloonwishes@googlemail.com

Terms and Conditions

Balloon Wishes cannot be held responsible for incorrect information supplied by the customer.

We reserve the right to substitute your balloon and or/gift with a similar choice if your first choice is out of stock. Where there is sufficient time before dispatch, the customer will be contacted and an alternative offered.

Helium foil 18" balloons normally float for at least a week and usually months. However in cold temperatures the helium may cause the balloon to appear deflated but after re-entering into a warmer climate the helium expands and the balloon will be inflated once again.

Once a delivery has been signed for at the address specified on the original order, Balloon Wishes will no longer be responsible and refunds will not be given if the balloon does not pass onto the named recipient.

All balloons are perishable goods and Balloon Wishes will not accept returns and unwanted balloons. In the unlikely event of a product defect the customer must inform Balloon Wishes in writing within 5 days from receipt of that balloon. All packaging and contents of the carton must be returned to us for inspection. Failure to follow these guidelines may result in the claim being rejected. When additional items have been sent the refund amount will only apply to the defective product.

Refunds will only be issued for damaged goods or goods not delivered. No refunds will be given for late deliveries. Any dates quoted for delivery of orders are approximate only and Balloon Wishes shall not be liable for any delay in delivery however caused. Time for delivery shall not be of the essence unless previously agreed by Balloon Wishes. If Special Delivery Items are late, you are entitled to a refund of the postage charges.

In the event of a claim, settlement will be limited to the value of the goods, if defective or damaged and will in no way extend to consequential loss, howsoever caused.
Orders may be cancelled up to 2 days prior to the requested delivery date and a full refund minus a 15% administration fee will be issued within 30 days of cancellation. However once the goods have been dispatched and by virtue of the Distance Selling Regulations Balloon Wishes will be exempt from giving cancellation rights.

All balloons and accompanying products are not suitable for children under 24 months. Please note balloons are not a toy and children must be supervised at all times.

Balloon Wishes cannot be held responsible for injury or accidents caused by the breach of this condition.

All orders submitted from this web site are deemed to constitute acceptance of these terms and conditions.